Child Care Resource and Referral at John A. Logan College Back to JALC

Polices

CCR&R Database Policy

Below is a brief summary of the current database policy. for a copy of the detailed policy contact CCR&R at 1-800-548-5563 or email us at ccrr@jalc.edu

There is no charge for child care programs to be listed on the CCCR&RC database. The following are guidelines on who can be included in the provider database:

Licensed programs may be added to the database after providing proof of licensing. The Department of Children and Family Services through INCCRRA provides a quarterly update of current licensed programs. Upon their notification all licensed home and center programs may be entered into the database, regardless if all self-reported information has not been collected.

License-exempt programs may be added to the databases after completing the current self-certification process. Basic criteria for home providers include that a provider must be 18 years of age; agree not to care for more than 3 children under the age of 12 including their own children; or if they are caring for more than 3, those other than their own are from 1 family; must not have been convicted of child abuse or neglect. (CANTS check completed)

CCCR&R will not monitor the home or center beyond the information collected and will call the programs periodically for updates to keep current on the business. If at any time a provider/program moves from License Exempt to Licensed they will need to contact CCCR&RC to update their profile to include their License ID number and Expiration Date.

In-home & Nanny Services are not listed in the database and CCC&R does not refer clients to In-Home providers.

Data Collection: Program information is collected as required by Illinois Department of Human Services (IDHS) Additional local information may be collected based on CCCR&RC's discretion.

Data Updating Data is updated a minimum of twice annually for centers and quarterly for family child care homes and annually for part-year services is required to conduct a partial update of provider fees and vacancies.

Deletion/No Referral of Providers
Upon notification and/or verification by the CCR&R staff, any child care program with a disconnected telephone will be immediate moved to No-Referral status. The provider will be notified of this transfer via letter. After 14 days of no reply, the program will be moved to inactive status. In order to change status the program must notify CCR&R of new telephone number and CCR&R staff must be able to verify the new service.

Referral Policy

Providing quality referrals that meet the individual needs of children and families is the one of the main Core services that CCRR's provide. John A Logan CCR&R does not make child care recommendations, instead consumer education on choosing child care should be the main focus. To limit liability and provide families with choices at least 3 referrals must be given. If three (3) referrals are not possible other options such as, in-home, should be discussed with the parent and information mailed in referral packet.

Discussions and written materials should be provided on child care options, quality indicators, costs, ADA laws, inclusion and eligibility of child care financial assistance, etc. Referral packets should be customized to the needs of the child (ren) and family.

The following disclaimer shall be provided verbal during the intake process and in written form when referrals are provided in written form.

DISCLAIMER: These will be referrals and not recommendations; we cannot insure the quality of any program on our database. We do not monitor the programs and the programs self-report the information we collect in our database, we do not go into homes or centers to verify the information they provide us. It is up to you, the parent, to make one of the most important decisions on the placement that best matches your child and family values and needs. We encourage you to evaluate and screen each program; we also recommend that you visit at least three programs so that you have a base for comparison. We will provide you with tools to help you identify what quality child care programs are.

Training Policy and Procedures

Pre Registration is Required
For most training there is a minimum of 10 persons that need to be registered for a workshop or the workshop may be cancelled. When a workshop is cancelled, CCR&R attempts to notify each individual who is pre-registered for training. Cancellations will also be posted on Facebook.

If You Need to Cancel Your Registration
Some training has waiting lists. Please let us know if you are not able to attend training so that someone else can take advantage of this opportunity. Pre-registration fees may not be refundable for no show/ no call registrants. In addition, if there was no fee, but food provided, you may be charged the cost of the food that was ordered on your behalf.

Late Arrivals/ Early Departures
As per our contract with IDHS, to receive a certificate a participant must be in attendance the entire length of the training. A fifteen minute grace period is given after the advertised start time of the training. Participants will not be given a certificate if they arrive after the 15 minute grace period or leave the training early.

Registration
CCR&R provides the majority of the trainings for free. Registration must be in writing using online registration or sending the printed copy of the registration form by mail or by fax.

We apologize that we have to ask you for the same information each time you register but it is required so that your training record remains active.

Payment: When registering for a fee based training registration must be in writing using the registration form and payment must be received before the registration process is complete.

Registration fees are only refundable if cancellation is made five days prior to a training or event or CCR&R cancels the event.

CCR&R Complaint Policy

In the course of doing business with over two 3,000 parents and 2,000 providers, it is inevitable that the staff of CCR&R will receive complaints involving a variety of different issues.

Policy: All complaints received by CCR&R staff will be treated seriously and will be responded to in a respectful manner. Complaint information will be documented on the appropriate CCR&R forms. CCR&R staff should identify the complaint category and follow specific procedures in addressing the complaint. If it is a multiple complaint or if it falls into two categories the staff person should address the more serious of the complaints first.

When possible, complaints should be made in writing and directed to the Director and mailed to CCR&R John A Logan College 700 College Rd Carterville, Illinois 62918 or emailed to ccrr@jalc.edu

Fee Polices

Each year, in cooperation with members of its Community Advisory Council, CCR&R sets fees for its ongoing services. In addition, special fees may be established for events or specific services.

Current Fees:

Community Referrals: Beginning FY 11 John A. Logan College will not charge fees for community based referrals.

Enhanced Referrals: Enhanced referrals provided by John A. Logan College will be provided at a cost of $125.00 per referral.

Mailing Labels: CCR&R will provide mailing labels free of charge to agencies and/ or organizations promoting professional development or training opportunities.

Training: CCR&R will provide a number of trainings free of charge. Fees for other training offered will be based on the number of training Hours provided, instructor cost, and college credit status

Current training fees are as follows:
1-3 hr. workshop or event $5.00
3-6 hrs. Workshop/ event $10.00
6 hr or more workshop/event $15.00

Links Disclaimer

CCR&R has the right to include or exclude any links on this website. The information provided is related to our services and used as a tool to enhance the services we offer to parents, providers, and the community. Links to external websites are provided for informational purposes only. CCR&R and John A College assume no responsibility for the contents of any off-site pages referenced.

It is the responsibility of the user to evaluate the content and usefulness of information obtained from other sites. Since CCR&R and John A Logan College are not responsible for the availability of these outside resources or their contents, the user should direct any concerns regarding any external link to its site administrator or webmaster.

Links from the CCR&R site to other sites do not constitute an endorsement from CCR&R or John A Logan College/. The user specifically acknowledges that CCR&R and John A Logan College are not liable for the negligent, inaccurate, defamatory, offensive, or illegal conduct of other users, links, or third parties and that the risk of injury from the foregoing rests entirely with the user.

Child on computer

Please check out our policies and call CCR&R at 800-548-5563, if you have any questions.